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Issues which are closed can be reopened.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/closed.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:3,&quot;key&quot;:&quot;done&quot;,&quot;colorName&quot;:&quot;green&quot;}}\">Closed</option>\n <option class=\"imagebacked\" data-icon=\"/\" value=\"10006\" title=\"Done\" data-simple-status=\"{&quot;id&quot;:&quot;10006&quot;,&quot;name&quot;:&quot;Done&quot;,&quot;description&quot;:&quot;&quot;,&quot;iconUrl&quot;:&quot;/&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:3,&quot;key&quot;:&quot;done&quot;,&quot;colorName&quot;:&quot;green&quot;}}\">Done</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/status_generic.gif\" value=\"10012\" title=\"Escalated\" data-simple-status=\"{&quot;id&quot;:&quot;10012&quot;,&quot;name&quot;:&quot;Escalated&quot;,&quot;description&quot;:&quot;This was auto-generated by Jira Service Desk during workflow import&quot;,&quot;iconUrl&quot;:&quot;/images/icons/status_generic.gif&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:4,&quot;key&quot;:&quot;indeterminate&quot;,&quot;colorName&quot;:&quot;yellow&quot;}}\">Escalated</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/inprogress.png\" value=\"3\" title=\"In Progress\" data-simple-status=\"{&quot;id&quot;:&quot;3&quot;,&quot;name&quot;:&quot;In Progress&quot;,&quot;description&quot;:&quot;This issue is being actively worked on at the moment by the assignee.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/inprogress.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:4,&quot;key&quot;:&quot;indeterminate&quot;,&quot;colorName&quot;:&quot;yellow&quot;}}\">In Progress</option>\n <option class=\"imagebacked\" data-icon=\"/\" value=\"10022\" title=\"In Review\" data-simple-status=\"{&quot;id&quot;:&quot;10022&quot;,&quot;name&quot;:&quot;In Review&quot;,&quot;description&quot;:&quot;&quot;,&quot;iconUrl&quot;:&quot;/&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:4,&quot;key&quot;:&quot;indeterminate&quot;,&quot;colorName&quot;:&quot;yellow&quot;}}\">In Review</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"1\" title=\"Open\" data-simple-status=\"{&quot;id&quot;:&quot;1&quot;,&quot;name&quot;:&quot;Open&quot;,&quot;description&quot;:&quot;The issue is open and ready for the assignee to start work on it.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/open.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Open</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/status_generic.gif\" value=\"10010\" title=\"Pending\" data-simple-status=\"{&quot;id&quot;:&quot;10010&quot;,&quot;name&quot;:&quot;Pending&quot;,&quot;description&quot;:&quot;This was auto-generated by Jira Service Desk during workflow import&quot;,&quot;iconUrl&quot;:&quot;/images/icons/status_generic.gif&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:4,&quot;key&quot;:&quot;indeterminate&quot;,&quot;colorName&quot;:&quot;yellow&quot;}}\">Pending</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/reopened.png\" value=\"4\" title=\"Reopened\" data-simple-status=\"{&quot;id&quot;:&quot;4&quot;,&quot;name&quot;:&quot;Reopened&quot;,&quot;description&quot;:&quot;This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/reopened.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Reopened</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/resolved.png\" value=\"5\" title=\"Resolved\" data-simple-status=\"{&quot;id&quot;:&quot;5&quot;,&quot;name&quot;:&quot;Resolved&quot;,&quot;description&quot;:&quot;A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.&quot;,&quot;iconUrl&quot;:&quot;/images/icons/statuses/resolved.png&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:3,&quot;key&quot;:&quot;done&quot;,&quot;colorName&quot;:&quot;green&quot;}}\">Resolved</option>\n <option class=\"imagebacked\" data-icon=\"/\" value=\"10005\" title=\"Selected for Development\" data-simple-status=\"{&quot;id&quot;:&quot;10005&quot;,&quot;name&quot;:&quot;Selected for Development&quot;,&quot;description&quot;:&quot;&quot;,&quot;iconUrl&quot;:&quot;/&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">Selected for Development</option>\n <option class=\"imagebacked\" data-icon=\"/\" value=\"10021\" title=\"To Do\" data-simple-status=\"{&quot;id&quot;:&quot;10021&quot;,&quot;name&quot;:&quot;To Do&quot;,&quot;description&quot;:&quot;&quot;,&quot;iconUrl&quot;:&quot;/&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:2,&quot;key&quot;:&quot;new&quot;,&quot;colorName&quot;:&quot;blue-gray&quot;}}\">To Do</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/status_generic.gif\" value=\"10009\" title=\"Waiting for customer\" data-simple-status=\"{&quot;id&quot;:&quot;10009&quot;,&quot;name&quot;:&quot;Waiting for customer&quot;,&quot;description&quot;:&quot;This was auto-generated by Jira Service Desk during workflow import&quot;,&quot;iconUrl&quot;:&quot;/images/icons/status_generic.gif&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:1,&quot;key&quot;:&quot;undefined&quot;,&quot;colorName&quot;:&quot;medium-gray&quot;}}\">Waiting for customer</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/status_generic.gif\" value=\"10008\" title=\"Waiting for support\" data-simple-status=\"{&quot;id&quot;:&quot;10008&quot;,&quot;name&quot;:&quot;Waiting for support&quot;,&quot;description&quot;:&quot;This was auto-generated by Jira Service Desk during workflow import&quot;,&quot;iconUrl&quot;:&quot;/images/icons/status_generic.gif&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:4,&quot;key&quot;:&quot;indeterminate&quot;,&quot;colorName&quot;:&quot;yellow&quot;}}\">Waiting for support</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/status_generic.gif\" value=\"10013\" title=\"Work in progress\" data-simple-status=\"{&quot;id&quot;:&quot;10013&quot;,&quot;name&quot;:&quot;Work in progress&quot;,&quot;description&quot;:&quot;This was auto-generated by Jira Service Desk during workflow import&quot;,&quot;iconUrl&quot;:&quot;/images/icons/status_generic.gif&quot;,&quot;statusCategory&quot;:{&quot;id&quot;:4,&quot;key&quot;:&quot;indeterminate&quot;,&quot;colorName&quot;:&quot;yellow&quot;}}\">Work in progress</option>\n </select>\n </div>\n \n","validSearcher":true,"isShown":true}}}

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